DWP horror stories have come to light on Twitter

DWP horror stories have come to light on Twitter

A doctor shared his experience of the Department for Work and Pensions (DWP) on Twitter. But he may not have expected the response he got. Because it led to other professionals telling their horror stories of the UK’s social security system.

Second class citizens

Dr Adrian Heald is a specialist doctor and a vocal campaigner on the NHS and social issues. And he recently turned his attention to the DWP, which has hit the headlines throughout the pandemic. Not least because of the issue of the £20 a week Universal Credit uplift.

The Canary recently reported on chancellor Rishi Sunak’s comments about this. Sunak said that the uplift was designed for “workers”. So you could read his comment as meaning that him and the DWP think sick and disabled people are second class citizens. And judging by the story Heald shared, Sunak’s thinking is par for the course.


Heald tweeted that:

Heald’s tweet seemed to hit home with a lot of people. Because others were sharing their stories. Some people had supported claimants. Belinda Walker said:

I had the misfortune of contacting DWP for a man who lost the ability to write following a stroke. They did not believe it possible and flatly contradicted me. I am Neuro Specialist Speech and Language Therapist with 26 years experience. She still insisted she knew more than me

Another person said:

I have had DWP “assessors” question a patients diagnosis with absolutely no medical background at all. This was face to face with me supporting the patient because their PTSD was so bad.

Claimants and their friends also shared their experiences.

Claimants speak

JEA Bell said:

I felt hounded back to work after a brain tumour. After my SSP [Statutory Sick Pay] finished, I had to deal with DWP, they were calling me at home, asking about my illness, it was awful. I’d never ever claimed benefits before, it was a horrible experience.

Andrea Jane said:

People without medical degrees have told me that my many invisible illnesses don’t affect my life on a daily basis, I get fed up of applying for PIP and it getting rejected

Chris said:

I know someone who had their benefits stopped as they had to wear a portable heart monitor for 48 hours, they cancelled their DWP appt as doc told him he must rest during these 48 hours – DWP was 2 long bus rides away, sanctioned as doc’s advise was too vague.

But, sadly, these stories are nothing new.

Systemic problems

The Canary wrote in 2017 about DWP sanctions. As it noted, examples of bad DWP decisions include:

  • Sanctioning a man, living with learning difficulties, for not completing his job search on the computer. He hand-wrote it instead, because he did not have the IT skills to use the DWP system.
  • Sanctioning a woman with mental health issues for missing a Jobcentre appointment. This was because her mental health prevented her from leaving the house on that day.

Then there was the scandal of DWP staff asking people ‘why they hadn’t killed themselves’. And there was the story of a benefit assessor asking someone when it was that they had ‘caught’ Down’s syndrome. Also, the DWP previously had to tell assessors not to ask claimants to show self-harm scars.

DWP negligence and cruelty is nothing new. But it seems that after years of disastrous conduct, things have not got any better.

Featured image via jplenio – pixabay and Wikimedia 

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